Shipping, Cancellations & Returns
Last updated: July 2025
Shipping Policy
All orders are processed within 1–2 business days of payment confirmation. You will receive a confirmation email with tracking information once your order has been dispatched.
Domestic (Pakistan)
3–5 Business Days
Standard delivery across Pakistan after dispatch
International
10–21 Business Days
Estimated delivery; may vary by destination country
We offer complimentary standard shipping on all domestic orders over PKR 5,000. Browse our fragrance collections to find your perfect scent.
Note: Delivery timelines are estimates and may be affected by courier delays, public holidays, or unforeseen circumstances beyond our control.
Order Cancellation Policy
You may cancel your order within 5 hours of placing it, provided your order has not yet been dispatched for delivery.
- To cancel, contact us immediately at chinarfragrances@gmail.com or call (+92) 345 5348550 with your order number.
- Orders that have already been dispatched cannot be cancelled and must be processed as a return upon delivery.
- If your cancellation is approved, a full refund will be issued within 7 business days via the original payment method.
Returns & Exchange Policy
Your satisfaction is our priority. We accept returns within 30 days of delivery, subject to the conditions below.
Eligible for Return / Exchange:
- Item is unused, in its original sealed condition
- Item is in its original packaging with all tags and labels intact
- Return is initiated within 30 days of the delivery date
Not Eligible for Return / Refund:
- Products that have been opened, used, or partially consumed
- Items that are damaged after delivery due to customer mishandling
- Products with tampered or missing packaging
- Items returned after 30 days of delivery
- Gift sets or bundles where any individual component has been opened
How to Initiate a Return
- Contact our team at chinarfragrances@gmail.com or (+92) 345 5348550 with your order number and reason for return.
- We will review your request and confirm eligibility within 24 hours.
- Pack the item securely in its original packaging and ship it to our address.
- Once received and inspected, your refund or exchange will be processed.
Refund Policy
Once your return is received and inspected by our team, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited within 7 business days via the original payment method used at checkout.
Please note that depending on your bank or payment provider, it may take additional time for the credit to appear in your account. If you have not received your refund after 10 business days, please contact us.
For more common questions, visit our FAQ page or reach out via our Contact page.