Privacy Policy

This Privacy Policy describes how Chinar Fragrance("we", "us", or "our"), operating at House No. 123, Gull Gali, Garrison Homes, Har BansPura, Shalamar Town, Lahore, Pakistan, collects, uses, and protects your personal information when you visit our website or make a purchase. Please also review our Terms of Service.

Information We Collect

When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including:

• Full name and contact details (email address, phone number)
• Billing address and shipping address
• Payment information (processed securely via our payment gateway; we do not store card details)
• Order history and product preferences
• Device and browsing information (e.g., IP address, browser type) collected automatically via cookies

When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

How We Use Your Information

We use the information that we collect to:

• Fulfil orders placed through the site, including processing your payment and arranging for shipping
• Provide you with invoices, order confirmations, and shipping updates
• Communicate with you about your orders or inquiries
• Screen orders for potential risk or fraud
• Provide you with information or advertising relating to our products or services (only where you have opted in)
• Improve and optimise our website and customer experience

Sharing Your Information

We share your personal data only as necessary to fulfil your order. This includes sharing relevant details with:

• Delivery/courier partners — to ship your order to your provided address
• Payment processors — to securely process your payment transaction
• Service providers — who assist us in operating our website and conducting our business, subject to those parties agreeing to keep this information confidential

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties for marketing purposes.

Data Retention

We retain your order information for our records for a minimum of 5 years, as required for legal and accounting purposes, unless you request that we delete this information (subject to our legal obligations).

Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

Cookies

We use cookies to help us remember and process items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You may choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of your personal data (subject to our legal obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at chinarfragrances@gmail.com.

Changes to This Policy

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you have questions or concerns about this Privacy Policy, please contact us or write to us at: Chinar Fragrance, House No. 123, Gull Gali, Garrison Homes, Har BansPura, Shalamar Town, Lahore, Pakistan.